We move your bags.
From your door to the airport.

We collect from partner hotels and eligible hotels, Airbnbs and homes in Paris and selected nearby areas. Delivery is available to Paris Charles de Gaulle (CDG), the Paris train stations listed in booking, and eligible addresses. Address-to-address transfers are limited to 15 km by road; listed stations are exempt from that distance limit. Enter your exact addresses when booking to check availability.

The base price is €29 for up to two bags, then €12 per additional bag. One bag costs the same as two. Use the price calculator for an estimate, then review the total before paying. Oversized or special items need our agreement and may have a separate price.

Book as early as possible and choose from the pickup and delivery windows offered for your trip. Same-day collection is available only when a suitable slot appears; some evening pickups are delivered the following morning. Times are local Paris time. For airport delivery, leave enough time after bag return for airline check-in and security. Your confirmation contains the agreed schedule.

Each bag is registered individually, photographed and identified with a numbered security seal. Handovers and journey events are recorded. Use your private booking link to view available status updates. Keep that link, your QR code and collection code confidential; status updates are not continuous live GPS tracking.

Standard bags must close securely, take a security seal, measure no more than 83 × 55 × 35 cm and weigh no more than 32 kg each. Contact us before booking oversized bags, strollers, sports equipment or fragile items. Keep passports, boarding passes, keys, money, valuables, electronics and essential medicines with you. Dangerous and prohibited contents cannot be accepted; see the luggage conditions for full details.

For pickup at an address, arrange for someone to meet the driver during the confirmed window. At a partner hotel, follow the reception instructions, show your booking QR code and have reception confirm acceptance. For delivery, meet the team at the confirmed point and bring your collection code and a valid identity document. A third-party collector needs prior authorisation. You remain responsible for checking your bags in with the airline.

Contact booking@utopiabag.com promptly with your booking reference, updated flight details or current location. Do not assume a flight delay, terminal change or late arrival automatically changes your handover time. A revised window or meeting point must be confirmed and depends on availability; extra charges may apply. If you cannot find the driver or meeting point, contact the team straight away.

Contact us as early as possible with your booking reference and the change you need. Changes depend on availability and must be confirmed. Extra bags must be registered and paid for before transport. Cancellation and refund rules are set out in the Terms & Conditions accepted when you booked.

Check your spam folder and the email address you entered. A saved form or unpaid draft is not a confirmed booking. If you see a card charge but have no confirmation, contact us with your email address, payment time and any reference you have. Avoid paying again until we have checked, and never send full card details.